HugeServer SLA+

Dedicated Server Deployment

Your dedicated server will be ready not any longer than 24 hours after you order confirmation. for custom dedicated servers or servers with hardware changes or upgrades, we will provide an ETA upon order confirmation. they may take up to 48 hours to be deployed.

Virtual Server Deployment

The longest you will have to wait for a virtual server including virtual private server or hybrid server is 25 minutes after order your confirmation the latest.

Hardware Replacement

The longest you will have to wait for a hardware replacement is two hours after it's confirmed by Technical Staff that the issue is broken hardware.

Network Uptime

We guarantee 100% uptime for our network. For every minute downtime credit will be paid.

• Uptime
  Credit
• <100%
  5%
• <99%
  10%
• <98%
  25%
• <95%
  50%
• <90%
  100%

Power Uptime

We guarantee %100 power uptime for all services, all our datacenter facilities have redundant power, UPS and generators! you will be credited for every minute in case downtime occurs.

• Uptime
  Credit
• <100%
  5%
• <99%
  10%
• <98%
  25%
• <95%
  50%
• <90%
  100%

Initial Response ticket

The longest time you will have to wait for a response from our technical support staff is one hour. This policy does not cover the other departments.

911 Tickets

For emergency tickets the longest time you will have to wait is 20 minutes. non-emergency tickets submitted as 911 are not covered by this promise.